FREQUENTLY ASKED QUESTIONS AND ANSWERS

How can we offer such an attractive price for this luxury holiday accommodation? Our resort partners would like to share the fantastic experience of their luxury holiday resorts while introducing their Vacation Club. Due to this fact they allow people to see for themselves the quality and advantages they could enjoy.   Does that mean that I will be asked to join a holiday club whilst on my vacation? A resort representative will spend 90 minutes with you to show you the added value of this great holiday concept.More than anything else the representative will make sure to show you a tailor made package to suit your lifestyle. You do not have to committ yourself to anything, that’s for sure!    Do I have to tell you straight away where and when I want to travel?   No, not at all; we are aware that your personal circumstances and aspirations change so you have an 18 month ‘window’ to browse the Destination portfolio of luxury resorts before deciding on your dream vacation experience.   Will Best Family Beach Vacations be adding more luxury resorts to its portfolio?  Absolutely!!! Our team of vacation experts are continually scouring the globe to enhance the holiday choices available to our guests and you will notice many new, exciting and exotic locations being added to our collection of lavish resorts!!!    Am I obliged to use the flight or insurance agencies appointed by Matrix Travel?  Not at all; with the recent deregulation of the airline industry, travelling has never been so cheap. There are many ‘budget’ airlines offering incredibly low fares to all four points of the globe. Browse the travel shops in the Recommended shops page because surely, you may be able to find a more competitive flight with us however your are under no obligation to buy through us.   Why do I have to fulfil the qualification criteria detailed in the ‘terms and conditions’? Quite simply, the criteria will allow the resort partner to offer the rewards of the holiday concept to people with a similar lifestyle.   Can I purchase this wonderful holiday experience for someone else? At the moment this is not possible. We might introduce a Holiday Gift Voucher later on.    What happens if I am unable to take a holiday within the 18 month ‘window’?  Nothing to worry about! Should your personal circumstances dictate that you are unable to take your well deserved dream holiday within the specified ‘window’ simply contact  us before the expiry date of your dream holiday allocation and your ‘window’ could be extended to suit your personal circumstances.    Can I take more than one luxury vacation in one year? Yes you can; the harder you work the more vacations you need!!! There are no limits to the number of dream holidays you can take with our unique vacation system. To give you the opportunity of maximum fulfillment, you cannot visit the same partner resort more than once. Additionally you cannot visit other resorts in the same country immediately before or after your 7 Night deal.    This sounds wonderful……how do I book? Good question! And the answer is very simple too! Just put our voucher highlighted on our web site in your shopping cart which requests your details and credit card payment. On receipt of your payment, Matrix Travel will send you a welcome letter plus a Reservation Request Form. Within the form, you are to select your 3 preferred resorts, in order of preference, plus 3 dates you wish to travel within the 18 months following your booking. Remember that you have a full 12 months to make your booking!    What happens after I book?     You are to fax or e-mail the booking form to the number/e-mail address enclosed at the bottom of the Reservation Request Form. Upon receiving your booking form, a Matrix Travel vacation councilor will confirm one date and one resort from the choice of dates and resorts you have chosen in the Matrix Travel Deal. Booking confirmations will take up to one week to process.    Can I cancel my booking due to unforeseen circumstances? If you decide to cancel your Travel Deal, you are required to send notification of your intentions to cancel your booking 30 days before your planned departure date. Your failure to cancel your booking 30 days before your planned departure will results in a penalty equivalent to the cost of the accommodation at that particular resort. This is standard policy with all travel companies. We recommend that upon purchasing your travel insurance, that you do purchase cover to protect you against unforeseen cancellation of your accommodation with our Travel including any flights.     Why do I need to reconfirm my booking 30 days before my departure date? Since we are offering savings on your resort accommodation of up to 80% it is important that such offers are not taken for granted. Your booking confirmation by email 30 days before your departure allows us to reassure our partner resorts of your arrival to enable them to serve you well. Please appreciate that you do not find such a travel deal just anywhere!   Can I stay more than 7 Nights? Due to the high demand for this offer, this fantastic price is limited to one week only.     Does four persons include also my friends?  No. Four persons have to belong to one family.    Does this offer include food, transportation and other extra costs?  This fantastic offer is for your accommodation only. Any other services are not included.     Do I have any duties during my stay over there?  The promotion includes a presentation about the benefits of joining an exclusive Holiday Club that you must attend. You are under no obligations for anything else.    I saw a resort with a 4 star rating. Do all the resorts listed offer 5 star quality?  Some resorts might have a 4 star ranking while at the same time having 5 star rated accomodation reserved for our clients. The quality of all the resorts are sure to meet your needs!    If we have'nt answered your questions, please write to us or fill in our contact form.